Terms and Conditions

These terms and conditions, which may be amended from time to time, apply to all our services, directly or indirectly (through distributors) made available online, through any mobile device or by email. By accessing, browsing and using our website and completing a reservation, you acknowledge and agree that you have read, understood and agreed to the terms and conditions set forth below (including the privacy statement).
These pages, their content and infrastructure and the service of bookings of tourist activities online provided on these pages and through this website are owned, operated and provided by Exploreterceira.com and are made available for your personal use only and not subject to the terms and conditions set forth below.

 0. Definitions

"Exploreterceira.com", "we" or "our" shall be construed as the Chamber of Commerce of Angra de Heroísmo, a private non-profit association incorporated under the laws of Portugal, with its head office at Rua da Palha, 4-14, 9700-144 Angra do Heroísmo, Terceira Island, Azores.

"Platform" represents the website and applications where the Service is made available, owned, controlled, managed, maintained and / or hosted by exploreterceira.com.

"Service" represents the online reservation service of various products and services that are made available over time by the Providers in our Platform.

"Provider" means the service provider (eg attractions, museums, excursions, cruises, boat trips, bicycle or car, transport services, tour operators and any other travel-related products and services) which are made available and over time on the Platform.

 1. Scope of our Service

Through the Platform, we (CCAH and its affiliated (distribution) partners) provide an online platform through which all types of Providers can advertise their reservation products and services through which Platform visitors can such reservations. By making a reservation through Exploreterceira.com, you will enter into a direct contractual relationship (legally binding) with the Provider with whom you make the reservation or purchase the product or service (if applicable). Upon booking, we act only as intermediaries between you and the Ombudsman, passing on the details of your reservation to the Ombudsman concerned and sending you a confirmation email on behalf of the Ombudsman.

In providing our services, the information we disclose is based on the information provided to us by the Providers. As such, Providers have access to an extranet, whereby they become fully responsible for the updating of tariffs, availability and other information that are displayed on our Platform. Although we use reasonable skill and care in the exercise of our Service, we can not guarantee that all information is accurate, complete or correct, nor can we be held liable for any errors (including errors in spelling and spelling), any interruptions temporary and / or partial collapse, repair, upgrade or maintenance of our Platform or any other reason), incorrect, misleading or false information or failed delivery of information. Each Provider remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information displayed on our Platform (including rates and availability). Our Platform does not constitute nor should be seen as a recommendation or endorsement of quality, service level, qualification or rating (of stars) of any Provider made available.

Therefore, you may not sell, hyperlink, use, copy, monitor (eg spider, scrape), display, download or reproduce any content or information, software, reservations, tickets, products or services available on our Platform for any activity or commercial or competitive purpose, without the prior authorization of the SCF.

2. Prices

The prices on our Platform are highly competitive. All prices are displayed including VAT and all other taxes (such taxes are subject to change), unless otherwise stated on our Platform or in the confirmation email and voucher. Prices are per person or group and are subject to the validity stated on the voucher itself, if applicable. There are sometimes cheaper rates available on our Platform for a specific product or service, however, these rates established by the Providers may entail restrictions and conditions special. Please check carefully the product, service and the conditions of reservation and information before making your reservation.

The currency converter is for informational purposes only and should not be taken as accurate and in real time; conversion rates may vary.

Obvious errors and misconceptions (including printing errors) are not binding.

All special offers and promotions are marked as such.

3. Privacy and cookies

Exploreterceira.com respects your privacy. Please see our privacy statement and cookies for more information.

4. Payment, cancellation and no show

Your reservation will be confirmed by receiving an email that will be forwarded to the provider who will contact you to inform you of the payment for the reserved services.

The Explore Terceira platform defines a unique cancellation policy for all providers. The provider shall apply the following conditions:

  • For cancellations more than 48 hours in advance, all deposits will be returned.
  • In case of no show (no show), there will be no refund of any deposit made.
  • The Operator may cancel the activity for the following reasons:

a) adverse weather conditions

b) Failure to comply with safety requirements

In this case the activity can be re-scheduled, replaced or the user receives back all the deposits that were made for this activity.

If you need to cancel or change a particular reservation, you can do so directly on the platform or by contacting the provider directly through the contacts that are provided to you in the reservation confirmation email

7. Correspondence and communication (additional)

Upon completing a reservation, you agree to receive (i) an email that may be sent to you shortly before the scheduled delivery date, which will give you information about your destination and will provide certain information and offers relevant to the reservation. your reservation and destination, and (ii) an email that may be sent to you immediately after your stay and invites you to rate and / or comment on the reserved services and the provider. Please consult our privacy and cookies conditions for more information on how we can contact you.

Exploreterceira.com disclaims any responsibility related to the communication with the Provider or through its platform. You may not benefit from any rights resulting from requests or communications with the Provider or (any form of) acknowledgment of receipt of communication or request. Exploreterceira.com can not guarantee that the requests or communications will be (due and opportunely) received / read, fulfilled, executed or accepted by the Provider.

In order to complete and secure your reservation properly, you will need to use a correct email address. We are not responsible (nor do we have any obligation to verify) any incorrect information or misspellings of emails, phone numbers (and mobile phone), and credit card numbers.

Any claim or complaint against Exploreterceira.com or in relation to the Service must be presented immediately and in any case within 30 days after the date scheduled for the consummation of the product or service. Any complaint or complaint filed after the 30-day period may be rejected and the complainant will lose the right to any compensation (loss or cost).

Due to the regular updates and adjustments of rates and availability, we strongly recommend that you make printscreens when you make a reservation, should you need to prove your position.

8. Customer rating and comments

Clients' completed rating and comments may be (a) inserted into the Provider's information page on our Platform for the sole purpose of informing (prospective) clients of their opinion of the service (level) and quality of the Provider, and ) may be (wholly or in part) used and placed by Exploreterceira.com in its sole discretion (for example, for marketing reasons, promotion or improvement of our service) on our Platform or social media platforms, newsletters, special promotions, applications or other channels owned, provided by, used or controlled by Exploreterceira.com and our business partners. We reserve the right to adjust, refuse or remove comments at our discretion. The customer feedback form should be viewed as a search and does not include any offers (also commercial), invitations or any incentive whatsoever.

9. Legal Notice

To the extent permitted by law, neither we nor any of our employees, directors, employees, agents, subsidiaries, affiliates, distributors, affiliates (distributors), licensees, agents or other persons involved in the creation, sponsorship, promotion or otherwise making available the Website and its contents shall be liable for (i) any punitive, special, indirect or consequential damages or loss, any loss of production, loss of profit, loss of income, loss of contract, loss or damage (ii) any inaccuracy in relation to the (descriptive) information (including tariffs, availability and ratings) of the Provider as it appears available on our Platform, (iii) the services provided or the products offered by the Provider or other business partners, (iv) any damages (direct, indirect, consequential or punitive damages losses or costs incurred, incurred or paid by us, whether arising out of or in connection with the use, inability to use or delay of our Platform, or (v) any injury (personal), death, property damage or other (direct, indirect, special, consequential or punitive) damages, losses or costs incurred, incurred or paid by you, whether due to acts (legal), errors, breaches, negligence (serious), willful misconduct, omissions, non-compliance or any other business partner (its officers, directors, officers, agents, representatives or affiliated companies) whose product or services are (directly or indirectly) ) made available, offered or promoted by the Platform, including any (partial) cancellation, reservations, strikes, force majeure events or any other event which is beyond our control.

If the Provider collects (or has collected) your product or service, or facilitates the payment of the amount (reservation), you agree and accept that the Provider will always be responsible for the collection, retention, deduction and payment of applicable taxes in the total amount of the reserve) to the relevant tax authorities. Exploreterceira.com is not the official merchant of any products or services available on the Platform.

By uploading photos / images to our system (for example, as an attachment to a comment), you certify, warrant and confirm that you own the copyright of the photos / images and that you agree that Exploreterceira.com may use the photos / images on your website mobile) and in the application, and promotional materials (online and offline) and publications, as well as any other publication that Exploreterceira.com deems appropriate. Ensures Exploreterceira.com one non-exclusive, worldwide, irrevocable, unconditional and permanent, as well as the license to use, reproduce, distribute, sublicense, communicate and make available the photos / images as Exploreterceira.com and according to their will. By uploading these photos / images, the person carrying the photograph accepts the full legal and moral responsibility of any situation and any legal action taken by third parties due to the publication and use of these photographs / images by Exploreterceira. with. Exploreterceira.com does not own or is responsible for uploaded photographs / images. The veracity, validity and right of use of all photographs / images are assumed by the person who carries the photographs and is not the responsibility of Exploreterceira.com. Exploreterceira.com refutes any responsibility for the published images. The person who uploads the photographs ensures that the photographs / images do not contain viruses, trojan horses or damaged files and may not contain any pornographic, illegal, obscene, insulting or inappropriate content and may not infringe any rights of third parties (intellectual property , copyright or privacy). Any photograph or image that does not meet the criteria described above will not be published and may / will be removed / deleted by Exploreterceira.com at any time and without notice.

10. Intellectual property rights

Unless stated otherwise, the software required for our services, available or used by our Platform, and the intellectual property rights (including copyrights) of the content, information and material on our Platform are the property of Exploreterceira.com , its suppliers or suppliers.

Exploreterceira.com owns all the rights, titles and interests in and (all intellectual property rights) (the design and the appearance (including the infrastructure)) of the Platform on which the service is made available (including customer comments and translated content) and therefore does not grant you any right to copy, alter, (hyperlink or deep link) to, publish, promote, advertise, market, integrate, use, combine or otherwise use the content (including all translations and customer comments) or our trademark without our express written permission. To the extent that you use (in whole or in part) our content (translated and including customer comments) or that you will, to the extent permitted, own any intellectual property right on the Platform or the content (translated) or comments from customers, hereby agrees to grant, transfer and trespass all intellectual property rights to Exploreterceira.com. Any unlawful use of all the actions or behaviors mentioned above will constitute a material breach of our intellectual property rights (including rights in the database and copyright).

Explorerceira.com reserves the right at all times to make changes to this content, and it is not obliged to make any prior communication to the users.

11. General provisions

To the extent permitted by law, these terms and conditions and the performance of our services shall be governed by and construed in accordance with Portuguese law and any dispute arising out of these general terms and conditions and our services shall be exclusively submitted to the competent island courts Terceira, Azores.

The original Portuguese version of these terms and conditions may have been translated into other languages. The translated version is a courtesy and only an office translation, from which you can not take any rights. In the event of a dispute over the content or interpretation of these terms and conditions or inconsistency or discrepancy between the English version and any other language versions of these terms and conditions, the English version shall prevail and shall be final within the limits permitted by law.

If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, it shall remain bound by all other provisions set forth herein. In such a case, such an invalid provision shall, however, be enforced to the fullest extent permitted by law and shall at least agree to accept an effect similar to that of the invalid, unenforceable or non-binding provision taking into account the content and purpose of these terms conditions.

12. About Exploreterceira.com

The online reservation services are provided by the Chamber of Commerce of Angra de Heroísmo, Association of private non-profit law, incorporated under the laws of Portugal, with its head office at Rua da Palha, nº 4-14, 9700 -144 Angra do Heroísmo, Terceira Island, Azores, with tax identification number 512 007 551.